Recovering a scratch card after it has been damaged, especially in kericho town, is very hard. The safaricom agents tend to underrate it, the problem looks like it has no value before their eyes yet the customers pay for these cards.

They don’t have any way of replacing the damaged cards and so they refer the customers to dial the customer care number 100.When the customers try to dial the number, the line is usually too busy for the customers to be served, making it almost impossible to...


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